Frequently Asked Questions
Everything you need to know about shopping with Postmark Online.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Can I return an item if I am not satisfied?
Yes, we offer a 30-day return policy. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Postmark Online accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of the package.
Are the products on your site authentic?
Absolutely. We pride ourselves on sourcing directly from reputable manufacturers and authorized distributors to ensure that every item we sell is 100% authentic.